RESOURCES
Release Notes
What's new
Monthly product updates covering every area of the DialPhone AI Pro platform.
April 2026
Apr 1, 2026- AI Receptionist: Intelligent lead qualification with custom intake questionnaires and CRM auto-sync
- AI Analytics: Predictive CSAT now available for all voice and SMS channels on Advanced plans and above
- Contact Center: New supervisor barge-in and whisper coaching controls in the live monitoring dashboard
- Business SMS: AI-drafted reply suggestions with tone detection for inbound customer messages
- Platform: Compare pages for GoTo Connect and Nextiva now live — full feature and pricing breakdown
- Integrations: Native connections for ServiceNow, SAP Service Cloud, and Freshservice added to marketplace
March 2026
Mar 1, 2026- AI Agent Assist: Real-time supervisor dashboards with sentiment heatmaps
- Business Phone: Enhanced call park and pickup groups across locations
- AI Analytics: Custom report builder with scheduled email delivery
- Team Chat: Threaded replies and message pinning in channels
- Contact Center: Intelligent queue priority based on customer lifetime value
February 2026
Feb 1, 2026- AI Receptionist: Multi-language support (12 new languages)
- Video Meetings: AI-generated meeting summaries and action items
- Business SMS: Campaign analytics with delivery and engagement rates
- Online Fax: Batch faxing with template support
- Security: Enhanced audit logging with real-time alerting
January 2026
Jan 1, 2026- AI Quality Management: 100% automated call scoring across all channels
- Outbound Dialing: Predictive dialer compliance engine update
- AI Workforce Engagement: Automated schedule optimization with AI
- Platform: 500+ integration marketplace with one-click installs
- Contact Center: Omnichannel routing engine performance improvements (2x throughput)
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