SOLUTIONS Contact Center

Complete CX platform

Address manual quality gaps, fragmented digital service, and staffing inaccuracy with AI-powered contact center solutions.

Start free trial View pricing

What makes an AI-powered contact center different?

An AI-powered contact center combines Smart Virtual Concierge for 24/7 self-service, AI Agent Assist with real-time knowledge base integration, predictive interaction analytics, and workforce engagement management — delivering 80% case resolution time reduction and 19-point NPS improvement.

Last updated: April 2026

Benefits

Why choose this solution

Smart Virtual Concierge (24/7)

An AI-powered concierge handles customer inquiries around the clock — resolving common questions, routing complex issues, and booking callbacks without human intervention.

AI Agent Assist

Real-time knowledge base integration surfaces answers, suggests responses, and auto-fills forms as agents talk. Reduce handle time and ensure consistent, accurate resolutions.

Predictive interaction analytics

AI analyzes 100% of interactions to predict customer churn, detect sentiment shifts, and identify coaching opportunities — turning every conversation into actionable intelligence.

50+ API integrations

Connect your CRM, helpdesk, workforce tools, and custom systems. Pre-built connectors for Salesforce, Zendesk, ServiceNow, and more ensure data flows seamlessly.

80% faster case resolution

Automated routing, AI-suggested responses, and unified customer context cut average resolution time by 80% — improving CSAT and reducing operational costs simultaneously.

Starting at $65/user/month

A complete omnichannel contact center with voice, chat, email, SMS, and social — including AI features — at a price that scales with your team.

99.999%

Uptime SLA

46+

Countries served

500+

Integrations

500K+

Businesses worldwide

FAQ

Frequently asked questions

What channels does the contact center support?

DialPhone Contact Center supports voice, live chat, email, SMS, WhatsApp, Facebook Messenger, Instagram, and Twitter DMs — all managed from a single unified agent desktop.

How does AI improve contact center performance?

AI powers three layers: a Smart Virtual Concierge for self-service deflection, Agent Assist for real-time guidance during live interactions, and Interaction Analytics for 100% quality monitoring and predictive insights.

What is the typical implementation timeline?

Standard deployments go live in 2-4 weeks. Our professional services team handles number porting, IVR configuration, integration setup, and agent training as part of the onboarding process.

Can I keep my existing contact center numbers?

Yes. We port all existing numbers at no additional cost. During migration, calls are dual-routed to ensure zero downtime and no missed customer interactions.

How is the contact center priced?

Contact center plans start at $65 per agent per month. Volume discounts are available for teams over 50 agents. All plans include omnichannel routing, AI features, and real-time analytics dashboards.

Does the contact center include outbound dialing and a predictive dialer?

Yes — DialPhone includes all 4 outbound dialing modes natively: predictive, progressive, preview, and power. The predictive dialer auto-calculates optimal dial rates, filters busy signals and voicemails, and delivers 3x more live connections per hour. This is included in the platform — no third-party dialer subscription required, unlike some competitors who only offer progressive and preview modes.

What workforce management tools are included for contact center teams?

DialPhone AI Workforce Engagement covers the full WFM lifecycle: AI-generated forecasts, automated schedule creation, real-time intraday management, what-if scenario modeling, and multisite management for operations running 500+ agents across multiple locations. It is built for enterprise contact centers — not just basic scheduling.